Colorado’s attorney general asked the U.S. Department of Transportation on Tuesday to take a look at complaints which Frontier Airlines didn’t refund the cost of flights canceled because of the coronavirus outbreak and then made it just about impossible for folks to apply vouchers for other flights while in the pandemic.
In a sales copy to Transportation Secretary Elaine Chao, Attorney General Phil Weiser mentioned his office had gotten approximately hundred complaints from Colorado and twenty nine various other states about the Denver based low price carrier since March, over any business.
People said Frontier refused to issue them a refund when flights had been canceled due to the pandemic, that Weiser stated violated department laws that refunds are actually thanks even when cancellations are because of to circumstances beyond airlines’ control. Individuals that received vouchers for using on succeeding flights after voluntarily canceling the travel plans of theirs were not able to redeem them. Some were rejected with the airline’s website and were unable to extend the 90 day time limit for using them or even had been confined to using the vouchers on only one flight, he wrote. Still individuals that sought guidance through the airline’s customer care line had been put on hold for many hours and were disconnected frequently, he said.
Weiser said that the Department of Transportation was at the most effective spot to explore the complaints and said it has to issue fines of as much as $2,500 per violation when appropriate.
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Companies can’t be permitted to make the most of customers during this time and should be held responsible for unfair and deceptive conduct, he said in a declaration.
Frontier said it’s stayed in total compliance with division rules as well as regulations regarding flight changes, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted in faith which is great to take care of the passengers of ours fairly and compassionately, the company said in a statement.
Complaints about getting refunds from airlines surged this particular spring. In May, Chao requested airlines to be as flexible and considerate as you can to the requirements of passengers that face economic difficulty.
In the department’s May environment travel customer report, probably the most recent available, Frontier had the third-highest rate of overall issues, trailing Hawaiian Airlines and United Airlines. The report counts just complaints from customers that go through the difficulty of filing a criticism with the department, not individuals who only complain to an airline.